A. No, we have all of that here.

A. The easiest way to tell is to call or come  in with your machine’s serial number (can be found under about this mac, under apple logo in top left of desktop. if your computer monitor doesn’t work then look on bottom of computer) https://checkcoverage.apple.com/us/en/

A. This is a user name and password used for apple services including : iTunes, iCloud , App Store services ( user id is always an email account format ex.) example@example.net)

A. Please refer to Reset Apple ID Password to reset your password or Manage Apple ID to try suspected password for Apple ID.

A. This is a multi faceted issue. First, make sure you have the right password as this is the most common error. Next check to make sure you have a stable Internet connection and if the problem still persists bring the effected computer in with your email address, password and inbound and outbound server settings (some email accounts need this info for a manual setup. most can be obtained from your email provider.) Having this information can drastically reduce the time required to troubleshoot the issue.

A. We understand how important your computer is, in some cases we can get the computer back to you the same day but typical turn around time for diagnostic is 24 hours. This ensures that we have ample time to identify and treat maintenance issues. For best results, bring in computer at start of business (9AM Mon-Friday).

A. Here at the Mac Clinic we stay competitive by offering all of the same products you love at the same price as Apple online and store retail shops. This can in most cases be cheaper than Apple stores if you are local to Sedona and surrounding areas because you will not need to drive for hours to get to an Apple Store.